Política de privacidad

Esta Política fue diseñada para informar a los visitantes del sitio web sobre cómo se recopilan, utilizan, almacenan o procesan de cualquier otra forma los datos personales mientras navegan por nuestro sitio web. Somos los propietarios de este sitio web y se nos considera el responsable del tratamiento de sus datos personales. Somos: Flow Ninja doo, Milutina Milankovića 11g, 11070 Novi Beograd

Podemos modificar esta Política de vez en cuando para reflejar los cambios en nuestro sitio web y en nuestros servicios. Para garantizar la transparencia, revísela para detectar cualquier modificación esencial o menor que se haya podido realizar entretanto. Nuestra Política también se revisa una vez al año. Esta Política de Privacidad fue revisada el 1^st de abril de 2024.

Tipos de datos que recopilamos

• Datos de identificación
• Datos financieros
• Datos profesionales
• Cualificaciones profesionales
• Datos personales
• Datos de identificación electrónica
  

A continuación, se ofrecen más detalles sobre los tipos de datos que recopilamos. 

Cómo usamos tus datos

• Reclutamiento para puestos de trabajo
• Entrega y personalización de nuestro servicio
• Comunicación contigo
• Análisis y estadísticas
• Marketing y promoción
  

A continuación, encontrará más detalles sobre cómo utilizamos sus datos.

Terceros que tratan sus datos

Las entidades que nos ayudan a proporcionar y desarrollar regularmente nuestros servicios pueden ser los destinatarios de sus datos.

Podemos transferir sus datos personales fuera de la República de Serbia y/o fuera del Espacio Económico Europeo para proporcionar nuestros servicios de forma regular y/o para desarrollarlos aún más.

Si desea obtener más detalles relacionados con el tratamiento de sus datos personales por parte de terceros, léalo a continuación. 

Utilizamos cookies

El uso de cookies nos permite mejorar la navegación del sitio, analizar el comportamiento en el sitio de todos los que visitan el sitio web y promocionar nuestros productos y servicios. Con las cookies procesamos información estándar de registro de internet y detalles del patrón de comportamiento de los visitantes de nuestro sitio web. Lea más en nuestra Política de Cookies.

Cuándo y cómo recopilamos datos

Podemos tratar diversas categorías de sus datos personales para proporcionarle nuestros servicios, contratarle para un puesto en nuestra Empresa, mejorar su experiencia con nuestros servicios, desarrollarlos aún más y garantizar y mantener la funcionalidad regular de nuestro sitio web, basándonos en:

• Consentimiento
• Interés legítimo
• Ejecución del contrato

No recopilamos ni conservamos sus datos personales más tiempo del necesario para los fines que hemos indicado. A continuación, encontrará más detalles sobre cómo y cuándo recopilamos sus datos.

Conozca sus derechos

• Derecho de acceso
• Derecho de supresión
• Derecho de rectificación
• Derecho de oposición
• Derecho a la limitación del tratamiento
• Derecho a presentar una reclamación
  
  

Si desea obtener más información sobre sus derechos y cómo ejercerlos, lea la sección de política separada al respecto. Si tiene alguna inquietud sobre su privacidad o desea ejercer sus derechos de privacidad, puede ponerse en contacto con nosotros a través de correo de soporte.‍‍

Tipos de datos que recopilamos

Al utilizar nuestros servicios, puede revelar diversa información, incluida la que se considera datos personales. Cuando se procesan sus datos personales, usted es un interesado y tiene derecho a ejercer sus derechos garantizados por la legislación de protección de datos pertinente, tal como se explica en esta Política. 

Considerando que determinamos las finalidades y los medios del procesamiento de datos personales en nuestro sitio web, se nos considera legalmente responsables del tratamiento de sus datos personales en este sitio web. Ser responsable del tratamiento nos brinda la oportunidad de procesar sus datos personales, pero también nos obliga a protegerlos de la manera regulada por la legislación aplicable.

Tenga en cuenta que se procesarán diferentes categorías en distintas situaciones. Obtenga más información sobre las finalidades del procesamiento de sus datos personales en la sección «Cómo utilizamos sus datos» de esta Política. 

Consulte los tipos de datos personales que recopilamos, a continuación:

Datos de identificación

Información de identificación personal 

Procesamos su dirección de correo electrónico, nombre, número de teléfono, dirección, cuentas de redes sociales e ID asignada por el responsable del tratamiento, cuando solicita un puesto de trabajo en nuestra empresa, solicita nuestros servicios, se suscribe para recibir boletines y otras comunicaciones nuestras y crea una cuenta en nuestro sitio web.

Datos de identificación electrónica

Cuando utiliza nuestro sitio web, podemos procesar la dirección IP del dispositivo que utiliza, el tipo y la versión del navegador y del sistema operativo que utiliza, así como la hora de inicio de sesión. 

Datos profesionales

Procesamos información sobre su educación, cualificaciones profesionales, experiencia laboral y empleo actual cuando solicita un puesto de trabajo en nuestra empresa. Los datos profesionales, como el nombre de la empresa y el puesto, pueden procesarse de nuestros clientes potenciales cuando solicitan nuestros servicios.

Datos personales

Procesamos sus datos personales como edad, fecha de nacimiento, nacionalidad, sexo, fecha de nacimiento cuando solicita un puesto de trabajo en nuestra empresa.

Grabaciones de vídeo 

Las grabaciones de vídeo se procesan cuando solicita un puesto de trabajo en nuestra empresa.

Cómo utilizamos sus datos

Al utilizar nuestros servicios, puede revelar varias categorías de datos personales. Puede consultar qué categorías de datos personales procesamos en la sección «Tipos de datos que recopilamos» de esta Política. A continuación, consulte las finalidades del procesamiento de sus datos personales.

Datos de identificación

When you apply for a job position at our Company, we process your email address, name, phone number, address for the purpose of recruitment, getting in contact with the applicants to assess their suitability for the position.

We process email addresses and names when our potential clients apply for our services, for the purpose of business communication and negotiations on possible cooperation.

We may process email addresses and names and ID assigned by the controller, of our website’s visitors for the purpose of communicating with them, sending commercial communication and other materials upon their consent. Same information may be processed when users create an account on our website, for the purpose of delivering our materials, services and courses.

We may process your electronic identification data to enable communication between your device and our server and to determine your approximate geolocation, which may be further used for service customization. Your approximate location may also be used for analytical purposes. The processing of details about the browser and operating system you use is necessary to ensure the regular provision of our services to you. We may also need this data to solve technical problems should they emerge.

Financial data

Information about your credit card number and bank account number are processed when you choose to enroll in our educational courses and masterclasses, for the purpose of processing your payments and providing you with related educational material. 

Professional details

Information about education, professional qualifications, work experience and current employment are processed when you apply for the job position at our Company, for the purpose of recruitment and assessing the applicant's suitability for the position in question. Professional details such as company name and position may be processed from our potential clients when they apply for our services, for the purpose of business communication and negotiations on possible cooperation.

Personal details

Information such as age, date of birth, nationality, sex, date of birth is processed when you apply for the job position in our Company, for the purpose of recruitment and assessing the applicant's suitability for the position in question.

Video recordings

We process video recordings in a form of a Loom video when you apply to the job position at our Company, for the purpose of recruitment and checking the language knowledge level, assessment of personal character, collecting information useful for assessment of a candidate.

Third parties who process your data

We may share your personal data with third-party vendors, and other service providers we engage to perform tasks on our behalf, in certain circumstances. This enables the improvement of our site functionalities, user experience on our products and providing you with our services. The categories of recipients to whom personal data may be disclosed are:

• Entities who help us to regularly provide and further develop our services (e.g., analytics, maintenance, marketing and development). These entities include website analytics companies, commercial communication providers and others. They are allowed to process your information as reasonably necessary to perform delegated tasks. We engage in proper contractual relations with them to ensure secure processing of your personal data. 
• Public authorities and law enforcement agencies when we are legally required or permitted to do so.

We will conclude Data Protection Agreements with recipients of your data where required.  

When and how we collect data

Legal basis

According to applicable regulations, processing shall be lawful when the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party. Our use of your personal data, specifically electronic identification data, may be based on the legitimate interest to ensure the improvement of our product’s effectiveness and our service, measure the current effectiveness of the advertising campaigns, solve technical problems should they emerge. We rely on our legitimate interest to enable communication between your device and our server and to determine your approximate geolocation, which may be further used for service customization and for analytical purposes.  

Processing shall be lawful when the data subject has given consent to the processing of his or her personal data for one or more specific purposes. We rely on your consent when using your personal data for recruitment, delivering our services, direct marketing purposes, creating your profile.

More about the above-mentioned purposes for processing your personal data can be found in the “How we use your data” section of this Policy.

Retention and security

We do not collect or retain your personal data longer than is necessary for the purposes explained in this Policy. We store your personal data for different time periods depending on the purpose it was collected.

Some personal data may be deleted automatically based on specific schedule. 

We delete personal data when you withdraw previously given consent, such as data collected for direct marketing purposes and recruitment. Those would be your personally identifiable information, personal preferences. 

Personal data we hold about you will be deleted when you choose to exercise your right to deletion. 

We may further retain some personal data for business practices based on our legitimate interests, such as for the product and services improvement and misuse prevention.

We regularly make sure that your data is kept up to date and stored securely. To achieve that we apply different technical and organizational measures to ensure the protection of your personal data against accidental or unlawful loss, alteration, theft, unauthorized disclosure or access, unauthorized use, potential data breaches and against all other unlawful forms of data processing.

Based on business needs and security requirements we apply restrictions of access control to your personal data. Access to your personal data is only granted to trained staff with authorization, whose knowledge and skills are necessary to process personal data we gather adequately.

Information security policy

Flow Ninja DOO is committed to implementing and continuously improving its Information Security Management System (ISMS) in order to protect the organization’s information and assets, in accordance with the principles and requirements of ISO/IEC 27001:2022, which include:

• Confidentiality - Information is accessible only to authorized persons.
• Integrity - Data must be accurate, complete, and protected from unauthorized modification.
• Availability - Information, systems, and services must be available when needed.
• Legality and Compliance - Adherence to all applicable laws, regulations, and contractual
• Accountability - Every employee is responsible for applying the established security rules and procedures.
• Least Privilege - Access is granted only to the extent necessary to perform one’s duties.
• Continuous Improvement - The policy is regularly reviewed and enhanced in line with emerging risks and new technologies.

The organization is committed to:

• Fulfilling all applicable requirements and control measures related to information security.
• Continuously modernizing equipment and ensuring ongoing professional development and education of all employees to improve knowledge, data security, capabilities, competencies, and skills.
• Conducting information security training for all employees and relevant stakeholders to ensure information protection within the organization and for clients.
• Defining and managing processes that contribute to client satisfaction and information security.
• Building strong partnerships with clients, suppliers, and other interested parties.
• Ensuring the confidentiality of information and preventing unauthorized disclosure.
• Reviewing the environmental impact of its activities to reduce greenhouse gas emissions.
• Achieving the defined quality and information security objectives.

Find signed document here.

Know your rights

Processing of personal data that may occur on this website is about you and your personal data. Therefore, you are regarded as a data subject, under the relevant data protection laws. 

As a data subject you are entitled to exercise the rights listed below:

Right of access

You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, information about the processing of your data, your rights and where applicable to request access to the data.

Right to erasure (right to be forgotten)

In certain circumstances you have the right to request that we erase the information we hold about you. These are as follows:

• Where the data is no longer needed for the purposes, it was collected
• Where you have withdrawn consent for the processing of your data and there is no other lawful basis on which we can continue to process your data
• Where you objected to the processing and there are no overriding legitimate grounds to continue
• Where the data has been unlawfully processed
• Where the data must be erased for the purpose of compliance with a legal obligation.

We will be exempt from this obligation if it is impossible to comply with or if the identity of the requester cannot be verified, as we are able to act only upon verifiable consumers’ requests.

Right to rectification

You have the right to ask us to delete inaccurate personal data concerning you. Taking into account the purposes of the data processing, you have the right to have incomplete personal data completed and inaccurate data corrected.

Right to object to the processing of your personal data

At any time, you have the right to object to our processing of your data on grounds relating to your situation. Upon your objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for continuing the processing which override interests of your fundamental freedoms and rights, or if further processing is necessary for the establishment, exercise or defense of legal claims.

Right to restriction of processing

You have the right to seek the restriction of the processing of your personal data in the following circumstances:

• If the accuracy of the data is contested, processing may be restricted for the period necessary to allow us to verify its’ accuracy;
• The processing is unlawful, and you request restriction instead of erasure;
• We no longer need the data for the purposes it was collected, but data is still needed in connection with establishing, exercising and defending legal rights.
• If you objected to the processing of your personal data while awaiting verification on whether our legitimate interests for processing your data overrides the interest of your fundamental rights and freedoms.

Right not to be the subject of automated decision making

You have the right to object to our processing of your data for automated decision making, including profiling, where such processing produces legal effects concerning you or similarly significantly affects you. Upon your legitimate objection, your personal data will no longer be processed for automated decision making.

Right to data portability

Under certain circumstances you have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format (i.e., in digital form). You have the right to request the transmission of that data to another entity without hindrance from us, if such transmission is technically feasible.

Right to withdraw consent

We rely on your consent to process some categories of your personal data. You can withdraw your consent at any time without giving any reason to us and without any charge to you.

The withdrawal of consent does not affect the lawfulness of processing based on consent before its’ withdrawal.

Right to lodge a complaint

If you feel that your personal data rights have been breached, you have the right to lodge a complaint with your local data protection authority.

As we are established in Serbia you may choose to contact the Commissioner for information of public importance and personal data protection.

How to exercise your rights

If you have any questions regarding the processing of your personal data explained in this Policy or wish to exercise any of your rights listed above, please contact us via support mail.